Rental Process

Renting from Balancing Balloons is easy! Please contact us via our Contact Form with your event date (or anticipated date). Including an approximate guest count, preferred item list, and if you would like delivery or will-call helps streamline the process. We will cross check availability and either send a quote and/or gather some more information for you. Rentals are confirmed with a 50% non-refundable deposit (deposit link comes with the quote). Once confirmed, you can adjust guest counts up to 1 week before your event (see Our Policies for exact adjustment timelines). 1 week before your event the final payment is due and we will email you to confirm delivery or schedule will-call. For weekend events, will-call appointments are generally Thursday and Friday. For weekend events, will-call return appointments are generally Monday or Tuesday. All rentals need to be returned wiped/scraped clean of food debris. Upon return, an invoice will be sent for any damaged items, missing items, or cleaning fees.

Delivery vs. Will-call

We offer both delivery and will-call options for rentals.

Will-call is a free service where the rentee picks up the rental order from our Woodinville location on an agreed upon appointment date/time. Will-call appointments are generally scheduled 1 week out from your event. For weekend events, will-call appointments are usually Thursday or Friday. The rentee then returns the order to our Woodinville location after the event on an agreed upon appointment date/time. Will-call return appointments are typically Monday/Tuesday after a weekend event.

Delivery is a separate service fee. We offer limited delivery appointments during our peak season (June-October). We recommend choosing delivery when booking to ensure availability. Delivery fees are determined by availability, date, time(s), location, load size, and more. We are happy to give a delivery quote at booking to see if you would like to add this service. If delivery windows are specific or limited at your venue or for your event, please send that information over as soon as it is known so we can prepare our delivery schedules. Otherwise, we will reach out to schedule a delivery/pick-up window.

Frequently Asked Questions

We are interested in using Balancing Balloons for our event. How can we inquire?

Please use our Contact Form and include as much information as possible (estimated guest count, preferred items, delivery, etc.). We will reply with availability and a quote so you can make an informed decision before booking.

Are the items pictured exactly what we will receive?

Balancing Balloons is a vintage meets modern company. All of our collections offer different uniqueness. We try our best to depict an accurate representation of the variety of each collection but please note that styles vary. Most of our vintage collections are all varying styles. Most of our modern collections are identical styles. Please ask about the collection before booking if you are concerned.

Do you source new items?

We are constantly looking to source new items for our collections. Please inquire if you’re looking for something in particular that you cannot find elsewhere.

Do you have a minimum order amount?

Yes. Our minimum order amount is $150.

We want to book! How do we secure our rental order?

A 50% non-refundable deposit payment is due to secure all rental orders. We offer a 7-day grace hold period between quote issuing and deposit payment due date for you to secure your rentals. After 7 days, the items are released from hold and available for others to book. After 7 days, we cannot guarantee your items are still available for your event date.

We made our deposit. Now what?

Yay! We’re so glad you’re renting from us! Expect to hear from us about 1 week before your event to collect final payment, confirm final counts, and set up a will-call/delivery schedule. If you need to make changes before then, feel free to reach out!

Can we see the rentals in person?

We do offer limited showroom visits, based on availability. We’re a small team but we do our best to accommodate having you to our showroom. Please reach out if you would like to make an appointment.

Can a friend or family member pick up my rental order?

A trusted friend or family member are welcome to pick up your order. Pleas note that the rentee is still responsible for any damage or missing items.

What size car do I need to pick up my order?

Order sizes can vary. However, SUV’s are typically best for picking up rental orders. We recommend picking up with a completely empty car that can have all the seats put down in. Feel free to email us if you have questions about your order size.

What condition do we need to return the rentals in?

ALL of our rentals need to be free of food debris (either by wiping or scraping). Linens should be returned without food debris entangled in them.

What if something gets damaged?

We try our best to right any damages before charging damage fees. Sometimes damage fees (especially for napkins) can come well past the event. This is because we’ve tried ALL our tricks to right the damage before charging a fee.

Broken or missing items are billed in accordance to our rental agreement. Please see our policies on your rental agreement to learn more.

Don’t see the answer to your question? Please email us (cheers@balancingballoons.com) to learn more!